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Privacy & Security
Privacy Protection

Privacy Policy

How we protect and handle your personal information, customer data, and business details in our beauty service management platform.

1. Information We Collect

We collect information to provide comprehensive beauty business management services, including sensitive data specific to service business operations.

Business Information

  • • Service business details and location
  • • Service offerings and pricing
  • • Staff information and roles
  • • Business hours and availability
  • • Financial and billing data

Customer Data

  • • Client contact information
  • • Appointment history and preferences
  • • Before/after treatment photos
  • • Skin/hair condition notes
  • • Allergies and sensitivities

Special Note: Photos and sensitive health information are treated with the highest security standards and are only accessible to authorized staff members.

2. How We Use Beauty Business Information

Your information enables us to provide specialized beauty industry services:

Client Care
  • • Personalized service recommendations
  • • Appointment reminders and follow-ups
  • • Treatment history tracking
Business Insights
  • • Service popularity analytics
  • • Revenue and booking trends
  • • Staff performance metrics
Safety & Compliance
  • • Health record maintenance
  • • Allergy alerts and warnings
  • • Treatment documentation

3. Information Sharing and Privacy

We never sell customer data or beauty business information. Limited sharing occurs only in these scenarios:

With Your Consent

When you explicitly authorize sharing for marketing or partnerships

Service Providers

Trusted partners for payment processing, SMS notifications, and cloud storage

Legal Requirements

When required by law, health regulations, or court orders

3.1. Meta (Facebook) and WhatsApp Integration

Important: Our application integrates with Meta (Facebook) services, including WhatsApp Business API, to provide messaging capabilities.

Facebook Login Integration

When you connect your WhatsApp Business account through our platform, you may be asked to log in using Facebook. This integration allows us to:

  • Authenticate your business account with Meta
  • Access your WhatsApp Business API credentials
  • Manage your WhatsApp Business Account settings
  • Send and receive messages on your behalf
Data We Collect from Meta/WhatsApp

When you connect your WhatsApp Business account, we collect and store:

  • Business Account ID: Your WhatsApp Business Account identifier
  • Phone Number ID: The phone number associated with your WhatsApp Business account
  • Phone Number: Your business phone number (display number)
  • Access Token: Encrypted token for API access (stored securely)
  • Business Name: Your registered business name on WhatsApp
  • Verification Status: Whether your phone number is verified by Meta
How We Use WhatsApp Data

We use your WhatsApp Business API data exclusively to:

  • Send appointment reminders and confirmations to your customers
  • Send feedback requests after appointments
  • Send invoice notifications and payment confirmations
  • Send marketing messages (only with your explicit consent and customer opt-in)
  • Receive and process incoming messages from customers
  • Manage your WhatsApp Business Account settings
Data Sharing with Meta/Facebook

When you use our WhatsApp integration, certain data is shared with Meta (Facebook) as required for the service to function:

  • Message Content: Messages sent through WhatsApp are processed by Meta's servers
  • Phone Numbers: Customer phone numbers are sent to Meta for message delivery
  • Message Status: Delivery and read receipts are provided by Meta
  • Account Information: Business account details are managed through Meta's systems

Meta's use of this data is governed by their own Privacy Policy and Terms of Service. We recommend reviewing Meta's privacy practices at facebook.com/privacy and WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.

Your Rights Regarding WhatsApp Data

You have the right to:

  • Disconnect: Disconnect your WhatsApp Business account at any time from your dashboard settings
  • Access: View all WhatsApp-related data we store about your account
  • Delete: Request deletion of your WhatsApp integration data (note: this will disable WhatsApp features)
  • Revoke Access: Revoke our access to your WhatsApp Business account through Meta's settings
  • Export: Export your WhatsApp message history and settings
Customer Consent for WhatsApp Messages

When sending WhatsApp messages to your customers, you are responsible for:

  • Obtaining explicit consent from customers before sending marketing messages
  • Providing opt-out mechanisms for all marketing communications
  • Complying with WhatsApp's Business Policy and Commerce Policy
  • Ensuring customers have opted in before sending automated messages

We provide tools to manage customer consent and opt-out preferences in your dashboard.

4. Security for Beauty Businesses

We implement specialized security measures for the unique needs of beauty and wellness businesses:

Photo Protection
  • • Client photos encrypted and watermarked
  • • Access logs for all photo views
  • • Automatic deletion of old treatment photos
  • • HIPAA-compliant image storage
Staff Access Controls
  • • Role-based permissions (stylists, managers, etc.)
  • • Multi-factor authentication required
  • • Session monitoring and auto-logout
  • • Regular access reviews and audits
Industry Compliance

We maintain compliance with health privacy regulations (HIPAA), payment security standards (PCI DSS), and international privacy laws (GDPR, CCPA) that apply to beauty and wellness businesses.

5. Your Privacy Rights

As a beauty business owner or customer, you have comprehensive control over your information:

Data Access & Control
  • • View all stored information about your business/treatments
  • • Download your data in portable formats
  • • Request corrections to inaccurate records
  • • Delete specific photos or treatment records
Privacy Preferences
  • • Opt out of marketing communications
  • • Control photo usage and sharing
  • • Set data retention preferences
  • • Manage staff access permissions

Easy Access: Manage all privacy settings directly from your dashboard under "Privacy Controls" or contact our privacy team for assistance with complex requests.

6. International Privacy & Data Transfers

For beauty businesses operating internationally or serving international clients, we ensure privacy compliance across jurisdictions.

Regional Protections
  • • EU: Full GDPR compliance including right to be forgotten
  • • California: CCPA privacy rights and transparent data practices
  • • Canada: PIPEDA compliance for health and beauty information
  • • Global: Industry-standard encryption for international transfers
Meta/WhatsApp Data Transfers

When you use our WhatsApp integration, data may be transferred to Meta's servers, which may be located outside your country. Meta complies with applicable data protection laws and participates in frameworks like the EU-U.S. Data Privacy Framework. For more information about Meta's data transfer practices, please review their Privacy Policy.

7. Contact Our Privacy Team

Questions about privacy, data handling, or your rights? Our specialized privacy team understands the unique needs of beauty and wellness businesses.

General Privacy

Dashboard → Privacy Settings

Data Requests

Support → Data Privacy

Urgent Issues

24/7 Security Hotline

WhatsApp/Meta Privacy Inquiries

For questions specifically about our WhatsApp integration or Meta/Facebook data handling:

For Meta/Facebook-specific privacy questions, please also review Meta's Privacy Policy at facebook.com/privacy and WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy.

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Last updated: January 25, 2026

Version 3.0 • Beauty Industry Privacy Standards